Is A&E the right place?

Call 999

For a life-threatening emergency: chest pain, signs of a stroke (face drooping, arm weakness, slurred speech), severe bleeding, serious difficulty breathing, a seizure, or someone who is unconscious.

Call 999

Go to A&E

For serious injuries or illness that can’t wait, like a suspected broken bone, a deep cut, or a severe allergic reaction.

Don’t choose an A&E further away just because it looks quicker if you’re seriously unwell. Go to your nearest, or call 999.

Urgent treatment centre

For minor injuries and illnesses: sprains, small cuts, minor burns, minor eye problems, or a high temperature. Often quicker than A&E. Many London hospitals have one next to the A&E.

Call 111 or go to 111.nhs.uk

If you need help fast but it isn’t an emergency, or you’re not sure where to go. 111 can book you into an urgent treatment centre or A&E slot.

Call 111

Pharmacy

For minor illnesses like sore throats, earache, sinus pain or urine infections. Pharmacists can give advice and some treatments without a GP appointment.